# LiFE in the Air — full site content

> LiFE in the Air is a SaaS platform for airline onboard commerce. It combines a crew point-of-sale app, a commerce-first cabin experience (CabX) on seatback screens and passenger devices, and the SkyConsole back office. Airlines change products, pricing and promotions themselves instead of filing vendor tickets.

Source: https://lifeintheair.com/
Last generated at build time. Canonical, human-readable versions of everything below are linked per section.

## Company

LiFE in the Air is a SaaS company focused solely on helping airlines modernize how they sell, engage and deliver experiences in the cabin. Founded in 2020, the team of about 60-90 people operates across multiple markets. The platform brings point-of-sale, cabin digitization and back-office reporting into one system.

- Legal entity: Life In The Air, Inc.
- Founded: 2020
- Headquarters: 1201 3rd Ave., Seattle, WA 98101, US
- Team size: about 60 people
- Focus: airline onboard retail, cabin digitization and back-office reporting — nothing else
- Customers and partners shown on the site: Avianca, JetSmart, dnata, Versilia Solutions
- Contact: team@lifeintheair.com · https://lifeintheair.com/contact-us/
- LinkedIn: https://www.linkedin.com/company/lifeintheair/

The platform brings point-of-sale, cabin digitization and back-office reporting into a single system. Airlines use it
to run leaner operations, capture new revenue and improve the experience for passengers and crew, with every product
and ancillary managed and tracked in one place.

## POS — https://lifeintheair.com/pos/

LiFE POS is the foundation of the platform: crew-led sales and fulfillment across every onboard and digital channel. Airlines sell physical, digital and service-based products across the passenger journey while keeping control of pricing, products, promotions and performance. Unlike legacy inflight retail systems that rely on vendor-managed changes, airline teams adapt, test and optimize retail strategy in real time.

Capabilities:
- Update menus and pricing without vendor tickets
- Add or remove products and categories
- Configure combos, discounts and upsells
- Enable or disable seat upgrades
- Adjust flights, routes, currencies and taxes
- Set crew sales targets with live progress tracking and performance reporting
- Cards, cash and vouchers; multi-currency; automated tax handling
- Integrations with top accredited acquirers; bin range management and blacklists
- Full offline transactions with secure local storage and automatic post-flight sync
- Airline schedule, crew and seat map integration; automated inventory management
- 24/7 support

## Cabin Experience — https://lifeintheair.com/cabx/

Cabin Experience (CabX) is a commerce-first digital cabin experience that turns passenger screens and personal devices into revenue channels. Built as an extension of the POS platform, it lets airlines sell during every phase of flight through ordering, upgrades, advertising, marketplaces and digital products. Entertainment is an engagement layer; revenue generation is the core design principle. A Canadian airline saw a 30% increase in food and beverage sales after implementing CabX with order-from-seat.

Capabilities:
- Order food and beverages from the seat at any time
- Purchase seat upgrades after the cabin door closes
- SkyMarket onboard marketplace and boutique
- Monetized moving map, destination content and advertising
- Entertainment: movies, books, music and games
- Runs on seatback IFE screens and passengers’ own devices
- Automated inventory management and consolidated data reports
- Airline schedule, crew and seat map integration
- Cash and card transactions, online and offline

## SkyConsole — https://lifeintheair.com/skyconsole/

SkyConsole is the centralized back office for managing and optimizing onboard commerce across fleets, routes and channels. Built for commercial, operations, catering and finance teams, it gives real-time visibility and self-service control over pricing, products, promotions, inventory and seat upgrades, with direct integration across POS, IFE, order-from-seat, advertising and seat upgrades.

Capabilities:
- Commercial teams: pricing, promotions, products and offer strategy
- Operations teams: fleets, routes and device configuration
- Catering teams: menus and inventory inputs
- Finance teams: transactions, refunds and payment activity for faster reconciliation
- Role-based access for clear ownership and enterprise governance
- Dashboard with customizable statistics or integration with the airline’s BI
- Fleet Command for aircraft, flight routes and crew
- ProfitHub for onboard sales control and revenue growth
- Payment intelligence: declines, automated retry, payment performance
- Faster time-to-market for offers, pricing updates and promotions

## Security and compliance — https://lifeintheair.com/security/

Security, compliance certifications and data-handling practices for the LiFE in the Air platform, including the trust center and how to reach the team with security questions.

- SOC 2 Type II certified, independently audited for availability, confidentiality and data integrity
- PCI DSS compliant payment processing infrastructure; full card numbers are never stored on LiFE servers
- GDPR principles for data protection and privacy
- Encryption: TLS 1.2+ in transit, AES-256 at rest
- Role-based access with SSO and MFA enforced for all employees
- MDM-managed devices with full-disk encryption and endpoint monitoring
- Network segmentation, firewalls and continuous monitoring on cloud infrastructure
- Code review, automated security testing and vulnerability scanning in CI/CD
- Documented incident response, vendor assessments, tested disaster recovery and backups
- Annual employee security training and background checks for staff with sensitive access
- Per-tenant isolation of airline operational data with access controls and audit logging
- Trust Center (real-time compliance status and reports): https://trust.lifeintheair.com/

## Common questions

Q: What does LiFE in the Air do?
A: It provides airlines with a single onboard commerce platform: a crew point-of-sale app, a commerce-first cabin
experience on seatback screens and passenger devices, and the SkyConsole back office for pricing, products,
promotions, inventory and reporting.

Q: How is it different from legacy inflight retail systems?
A: Legacy systems require vendor-managed changes, so menu, pricing or promotion updates take days of ticket queues.
With LiFE, airline teams make those changes themselves in real time through SkyConsole.

Q: Does it work without connectivity?
A: Yes. The POS processes full transactions offline with secure local data storage and automatic synchronization after
the flight, so sales continue when there is no coverage or Wi-Fi.

Q: What payment methods are supported?
A: Cards, cash and vouchers, with multi-currency transactions, automated tax handling and integrations with multiple
global payment providers and top accredited acquirers.

Q: What revenue impact do airlines see?
A: Airlines implementing the full LiFE feature set increase sales by at least 30%. A Canadian airline saw a 30%
increase in food and beverage sales after implementing CabX with order-from-seat.

Q: Which teams inside an airline use the product?
A: Crew use the POS onboard. Commercial teams manage pricing, promotions and offer strategy; operations teams manage
fleets, routes and devices; catering teams manage menus and inventory; finance teams track transactions, refunds and
payment activity — all through SkyConsole with role-based access.

Q: Can passengers buy seat upgrades after boarding?
A: Yes. CabX supports purchasing seat upgrades after the cabin door closes, alongside order-from-seat food and
beverage, the SkyMarket marketplace, advertising and digital products.

Q: Is entertainment included?
A: Yes — movies, books, music and games are available as an engagement layer, but CabX is designed around revenue
generation rather than content consumption.

Q: How do I get a demo?
A: Email team@lifeintheair.com or submit the form at https://lifeintheair.com/contact-us/.

## Legal

- Privacy Policy: https://lifeintheair.com/privacy-policy/
- Terms of Service: https://lifeintheair.com/terms-of-service/
- Release notes and changelog: https://lifeintheair.com/release-notes/